Overview
At POP Cases PH, we strive to ensure the highest quality products and customer satisfaction. We accept refunds or returns only in cases where the mistake is on our end, such as if the product arrives damaged or if an incorrect item is shipped.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refund and Returns Conditions
Timeframe: Customers must notify us of any issues with their order within 5 days of receiving the product.
Evidence: In order to process a refund or return, customers are required to provide video proof and a descriptive explanation of the problem.
Damaged Products: If the product arrives damaged, we offer refunds or replacements.
Shipping: Customers are responsible for the shipping costs associated with returning the product to us.
Initiating the Process: Customers can initiate the refund or return process by contacting us through the Returns/Refunds form on our website.
Return Process: Upon review of the submitted evidence, customers may be required to ship the product to our address.
Non-eligible Items: At the moment, there are no items that are ineligible for refunds or returns.
Customized or Personalized Products: We offer refunds or returns for customized or personalized products only if we sent them a defective item or a wrong model.
Refund Method: Refunds will be issued to the original payment method used for the purchase.
Please note that failure to comply with these conditions may result in the denial of a refund or return request.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@popcasesph.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
To return your product, you should mail your product to our address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at contact@popcasesph.com for questions related to refunds and returns.